Key Aspects:

The ability to grasp or understand a client’s needs is the precondition for the design and redesign of the change process. The skilled change facilitator is aware of the fact that that the client’s needs will rarely be fully revealed nor fully known neither by the client nor by the facilitator. The Client-Facilitator System must be able to perceive these needs as fully as possible and to formulate and to document these needs as they are developing. This is the basis for the initial proposal to the client. The facilitated system understands that needs will continually be uncovered, revealed and developed during the change process and requires regular adjustments (contracting).

Related Skills:

·                  Empathy

·                  Ability to understand context specific culture

·                  Analysis of the need system, e.g. stakeholder needs, functional needs, basic individual needs, business needs,

·                  Identification of compatibility, contradictions and potential conflicts

·                  Interview techniques e.g. systemic questioning

·                  Tools for documentations and monitoring of changing needs

·                  Informal and formal information gathering

·                  Sensitivity for the clash of intra-organizational cultures, traditions and rituals.